Dispute Resolution
If something goes wrong with your order, Gold Avocado is here to help. Here's how disputes work and what to expect.
When You Can Open a Dispute
You can open a dispute if the order you received doesn't match what was described. Here are some common examples:
Order Never Delivered
The seller did not deliver the product or complete the service within the expected timeframe.
Wrong Product
The delivered product is different from what was described in the offer.
Service Not Completed
The service was not completed as agreed, or was left unfinished.
Broken Download
The digital file is corrupted, inaccessible, or cannot be downloaded properly.
Misrepresentation
The delivered work significantly misrepresents what was promised in the offer description.
The Review Process
You open a dispute from the order workspace, describing what went wrong.
The seller is notified and has an opportunity to respond or offer a resolution.
Gold Avocado reviews the case — including order details, delivery evidence, and messages.
A decision is made based on the evidence and our platform policies.
Both parties are notified of the outcome and any actions taken.
Possible Outcomes
Full Refund
The buyer receives a full refund if the dispute is resolved in their favor.
Partial Refund
A partial refund may be issued if the delivery was partially completed or partially as described.
Seller Payout
Funds are released to the seller if the dispute is resolved in their favor.
Dispute Rejected
The dispute may be rejected if the evidence shows the order was delivered as described.
We're here to help both buyers and sellers. Our goal is always to find a fair resolution. Disputes are reviewed individually — there's no automatic outcome.