Refund Policy
Last updated: July 2026
This policy explains our approach to refunds. It applies separately to Digital Products and Services.
1. Digital Products — Review Before Purchase
Buyers should review product descriptions and previews before purchase. Digital content may become available immediately after a confirmed purchase.
2. Digital Products — Withdrawal Rights
Applicable withdrawal or refund rights may be affected after digital access or download begins, where legally valid. Changing one's mind alone may not create a refund right after digital performance has begun.
3. Digital Products — Reporting Problems
Buyers may still report genuine problems. Defective content, inaccessible content, or content materially different from its description may be reviewed.
4. Digital Products — Statutory Rights
Statutory consumer rights remain unaffected. If the product is defective or not as described, your statutory rights are preserved.
5. Services
Service refund, cancellation, delivery, revision, and dispute rules are governed by the service order terms shown during checkout. Service-specific terms will be displayed before purchase when the service order workflow is implemented.
6. How to Request a Refund
Contact our support team through your account settings. Include your order details and the reason for your refund request.
7. Refund Review
Refund requests are reviewed individually. The review considers access timestamps, download events, the product description at purchase time, and the buyer's reported reason. Downloading a file does not automatically result in rejection.